Return policy

The right of withdrawal allows consumers to return purchased products without the need to justify the reason, within a specific period, as long as certain conditions are met. Below is detailed how this right is managed according to CosladaFon policies:

Timeframe and Communication:

• Withdrawal period: You have a period of 21 calendar days from the receipt of the product to exercise your right of withdrawal. If the last day of the period is a holiday, you must communicate your intention to withdraw via email to info@cosladafon.com.
• Return of the product: Once you have communicated your decision, you must return the product within a maximum period of 14 calendar days. If you do not return the product within this period, the return will not be accepted.
• Shipping of the product: The customer must generate their own return label by following the instructions provided by CosladaFon. This label will be generated free of charge through our platform or designated service. The product must be sent to our facilities within a maximum period of 14 calendar days from the communication of your withdrawal.

Product Conditions:

• Condition of the product: The product must be returned in the same condition in which it was received, without damage or signs of improper use. If these conditions are not met, the product will be returned to the customer, and the return will not be accepted.
• Refund: Once the product is received and its condition is verified, CosladaFon will proceed to refund the amount within a maximum of 72 hours. The customer will be notified by email about the status of the return process.

Exceptions to the Right of Withdrawal:

Returns will not be accepted in the following cases, in accordance with Royal Legislative Decree 1/2007:

• Services already fully performed with the prior consent of the customer.
• Goods whose price depends on fluctuations in the financial market.
• Custom products or products made according to customer specifications.
• Goods that can deteriorate or expire quickly.
• Goods that, after delivery, have been inseparably mixed with others.
• Digital content not provided on a material support once the download or access process has begun with the customer's consent.

Return for Defective Product or Damage during Shipping:

• Product damaged during shipping: If you receive a damaged product or one that does not correspond to your order, you have 21 days to report its return. It is crucial that you report any visible damage to the packaging within the first 48 hours after receipt via email. It is important that you note any damage on the carrier's delivery note.
• Return process: After notification, CosladaFon will provide you with a return number and send a carrier to pick up the defective product. In this case, the collection and new delivery costs will be covered by CosladaFon.

Warranty for Malfunction:

• Warranty period: The warranty covers technical issues for 2 years for end customers and 1 year for distributors. To process a warranty, it is necessary to attach a copy of the invoice.
• Warranty exclusions: Products that have been damaged due to misuse, accidents, incorrect configurations, or that show malfunctions caused by components not supplied by CosladaFon will not be covered.
• Procedure: The warranty can be managed directly with the manufacturer or CosladaFon. If the product is out of warranty, a repair estimate of €30 will be offered, which will include shipping costs.

This policy aims to protect the consumer and ensure that the return or warranty process is carried out clearly and fairly.

Warranty Exclusions:

Products will be excluded from the warranty in the following cases:

• Deterioration due to external causes: If the product has been damaged after delivery to the customer due to external factors, such as accidents, mishandling, exposure to adverse conditions, or improper protection, it will be considered out of warranty. This includes any deterioration caused by variations or alterations in electrical voltages that were not anticipated or controlled.
• Incorrect configuration or installation: The warranty will not cover damage resulting from incorrect configurations or installations performed by the customer, whether in the software, hardware, or peripherals associated with the product. This includes any improper handling or installation of components not supplied by CosladaFon.
• Use of unauthorized components: If a malfunction occurs as a result of using components, accessories, or spare parts that have not been supplied or recommended by CosladaFon, the warranty will not be applicable.
• Specific manufacturer conditions: In some cases, manufacturers may impose specific general conditions for certain products, which could limit or void the warranty. It is important to review and comply with these conditions to ensure the validity of the warranty.

Procedure for Processing the Warranty:

En caso de que necesites tramitar una garantía, deberás acceder al formulario de contacto de Cosladafon con el fin de incluir la información necesaria y proceder al envío del producto para ser comprobado por nuestro servicio técnico.

Transport Costs for Warranties:

• Valid warranties: If the product is within the warranty offered by the manufacturer and meets all the conditions mentioned above, CosladaFon will cover all transportation costs, both for the collection and the delivery of the repaired or replaced product.
• Invalid warranties: If the product is not covered by the warranty for the reasons mentioned above, a quote for €30 will be made, which will include shipping costs. This amount will be charged to the customer regardless of whether they decide to accept the quote for repair or additional service.

Cláusula de Abandono de Producto:

En caso de que un producto haya sido reparado o declarado como una exclusión de garantía, el cliente será notificado para que proporcione una dirección de envío válida o proceda a recoger el dispositivo en un plazo máximo de 30 días a partir de la fecha de notificación.

Si el cliente no responde a la notificación, no proporciona la dirección de envío, o se niega a recibir el dispositivo en el plazo indicado, la propiedad del dispositivo se transferirá automáticamente a nuestra empresa, reservándonos el derecho de disponer del mismo como consideremos oportuno.

Esta cláusula es aplicable siempre que el cliente haya sido debidamente notificado y que no se haya alcanzado otro acuerdo explícito entre ambas partes.