Return policy

Regardless of the withdrawal right described below, CosladaFon's return policy allows you to return products if you are not satisfied with your purchase. up to 21 days from the date of receipt of the product. The products must be returned to the following address same conditionin the condition in which you received them. Therefore, new products must be returned new.PRINTED. Si el producto es devuelto desprecintado, se aplicará un descuento del 20% en el valor de devolución del producto. Los productos reacondicionados deben ser devueltos en el mismo estado que le fue entregado. Cualquier daño que haya sufrido el terminal, puede conllevar a desestimar su devolución. Las mismas excepciones al derecho de desistimiento se aplican a nuestra política de devoluciones:


In accordance with current legislation, products can be returned, for any reason, within a period of 21 calendar days from the receipt of the goods by the customer, the following conditions must be met:

The deadline to communicate this return is 21 calendar days from the receipt of the product by the customer. If this period includes a public holiday, please provide proof via email of the intention to return to Once the return is communicated, the product must be returned to us within 14 calendar days. Failure to do so will result in the return not being accepted. In any case, the return must be made no later than 14 calendar days from the date you communicate your decision to withdraw. Once the return is communicated, CosladaFon will contact you to arrange for the collection of the product.

Los productos tienen que llegar en el mismo modo que fue adquirido.

If these conditions are not met, the product will be immediately returned to the customer and the return will not be accepted. The refund will be made within a maximum of 72 hours, once we have received the product and checked that it is in perfect condition. The buyer will be informed by e-mail of the status of the return until it has been finalised. Returns of the following products will not be accepted, in accordance with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws:

  1. The provision of services, once the service has been fully performed, when performance has begun, with the prior express consent of the consumer and user and with his acknowledgement that he is aware that once the contract has been fully performed by the contractor, he will have lost his right of withdrawal.
  2. The supply of goods or services whose price depends on fluctuations in the financial market which the entrepreneur cannot control and which may occur during the withdrawal period.
  3. The supply of goods made to the specifications of the consumer and user or clearly personalised...
  4. The supply of goods that are likely to deteriorate or expire quickly.
  5. The supply of sealed goods which cannot be returned for health or hygiene reasons and which have been unsealed after delivery.
  6. The supply of sealed goods which cannot be returned for health or hygiene reasons and which have been unsealed after delivery.
  7. The supply of sealed sound or video recordings or sealed computer software which have been unsealed by the consumer and user after delivery.
  8. The supply of digital content that is not provided on a tangible medium and whose performance has begun with the express prior consent of the consumer and the user, in the knowledge that he thereby loses his right of withdrawal.

Product damaged in transit :

If you receive a product that has been damaged in transit, does not correspond to the product specified in the order or has any other defect, you have 21 calendar days to inform us of the return. If the item received is obviously damaged or has been damaged in transit, you must notify us immediately within 48 hours of receipt by sending an e-mail to or by calling us on +34 623 262 531. The period stipulated is that established by the transport company, as all our shipments are insured and we have this period in which to claim an accident in the order shipped. Once we have received notification, we will start processing your return. If you have received damaged packaging, it is very important that you indicate this on the carrier's delivery note at the time of receipt. The usual procedure is as follows:


It occurs when the product does not work properly or has stopped working due to a technical problem during the period stipulated by the law on guarantees, i.e. 3 years of guarantee for the end customer and 1 year for distributors. For sealed products, the guarantee will always be three years directly from the manufacturer, but for reconditioned products, the guarantee will be two years.

To process a guarantee, it is essential to enclose a copy of the invoice, which will always be sent as a printed copy with your order, *If this is not the case, it is necessary to request a copy of your original invoice within 30 days of receiving your order. The product guarantee will be carried out directly by the manufacturer or CosladaFon, who will accept or reject it in the following cases:

Les produits sont hors garantie pour les raisons suivantes :

To do so, please contact us by e-mail at and attach the following documents to your request:

In this type of guarantee, the transport costs, both for collection and delivery, will be covered by CosladaFon insofar as it concerns the guarantee offered by the manufacturer. If the product is not under guarantee for the reasons mentioned above, we will draw up an estimate to the value of €30, which will be invoiced regardless of whether or not it is accepted by the customer. Shipping costs will be included in this estimate.